WARRANTY INFORMATION

WORLD

COUNTRIES WITHOUT A DELIVERY GUARANTEE

USA

STATES & CITY WITHOUT A DELIVERY GUARANTEE

  • AUSTRALIA
  • DENMARK
  • FINLAND
  • INDIA
  • JAPAN
  • MALAYSIA
  • MYANMAR
  • UKRAINE
  • VIETNAM
  • NEW ZEALAND
  • POLAND
  • ROMANIA
  • RUSSIA
  • JAPAN
  • SWEDEN
  • TAIWAN
  • THAILAND
  • UNITED KINGDOM
  • ALABAMA
  • ARKANSAS
  • SAN DIEGO
  • SARASOTA COUNTY
  • MISSISSIPPI
  • RHODE ISLAND
  • TENNESSEE
  • UTAH
  • VERMONT
  • WISCONSIN

Do you have warranty on a delivery?

Yes, we have delivery warranty in the form of refunding money or resending the package to countries or states where Kratom is legal.
Also the warranty conditions is depending which shipment carrier do you use.

Which couriers offer delivery warranty?

  • DHL

Delivery using DHL will have guarantee and refund as long as Kratom is legal in your countries/states/cities. The only exception for this guarantee and refund are deliveries to these 4 places:

  • New York
  • California
  • Oregon
  • Canada

but these 4 places we mentioned can have the warranty by ordering minimum 300kg and paying additional charge of $1.6/kg.

  • UPS

Shipping using UPS we usually send for Asia and Europe, this delivery does not provide a guarantee (refund)

  • Air and Sea Cargo

Air and sea cargo offers delivery warranty for all countries and states where Kratom is legal. Cargo option is available for order above 300kg and the price has included the tax fee. Using other couriers outside of DHL and air or sea cargo wouldn’t receive delivery warranty in any forms.

Do you have a list of countries or states that have banned or treat Kratom as an illegal thing?

Yes, we do. Here is the list of countries or states with legal issues according to the news update that we followed:
“Please note” We are not offer warranty to country, city, or state that we mentioned

DELIVERY INFORMATION

01.

Where we ship?

We ship worldwide! All of our products will be shipped from our warehouse located in Pontianak, West Kalimantan, Indonesia.

02.

What time limit for shipment?

Your package will be prepared for shipment after we recieved the payments. in this case, if you paying via bank transfer, we will wait untill the funds recieved on our bank account.

03.

How long can i get the tracking number?

After our esteemed customers make an order, payment and packages ready to be sent so we can provide tracking number about 3-4 business days for orders under 300 kilos. For more than 300 kilos tracking number will be given about 5-7 working days and for an order more than 1 ton tracking number will be given approximately 14-17 working days because we have to prepare some of the necessary documents. We will always appreciate the patience of our esteemed customers and do not hesitate to contact us if you have any questions to ask.

04.

Are you ship on saturday/holiday?

No, your order will ship until post office open.

05.

What shipping company you use to send the package?

We use DHL - UPS - Air Cargo as shipping courier.

06.

How long the package will arrive in our country?

In general for the US and surrounding areas usually takes 8-10 working days, to Europe and surrounding areas usually takes 7-9 working days and the region and beyond it usually takes 6-8 business days. It all depends on how long the process of customs clearance and if delivery is hampered by local regulations there will be the possibility of a package to take more than 30 working days. If the delivery is done on Saturday and Sunday there will be the addition of 1-2 working days than usual.